​Q: What class would be right for my child?
A: You can identify what class would be right for your child via our programs page or talking to the head coach.
​For more information visit our programs page HERE!
Q: What does my child need to wear at training?
A:During trainings gymnasts should wear tight fitted clothing, like a leotard, legging, singlets, shorts etc. This keeps them safe from getting caught on equipment and provides less possible distractions during training. No socks or jewellery are to be worn during trainings to prevent possible incidents.
​Gymnasts need to have there hair tied securely back so it doesn't need to be re-done during training.
To see what Gymnastics attire is available visit our merchandise page. 

​Q:What is the difference between recreational and competitive?
A: At our club, recreational gymnasts get to cement the fundamentals of gymnastics through fun-filled classes, and can transfer the techniques and skills they’ve picked up to plenty of other sports later in life. Our recreational programs also flow into the beginning of our competitive program with less pressure. Competitive gymnasts require a much higher level of commitment in terms of time, pressure and expectation as they are expected to compete at annual competitions.
Q:Does my child need to bring anything additional to training?
A: It is advised that all gymnasts bring a water bottle, chalk and a sweat towel to there gymnastics class. The senior WAG squad are also requested to bring a pair of grips and ankle weights, a resistance band and a foam roller.

Q: Does my child have to compete?
​A:It is expected that our gymnasts enrolled into a competitive squad class will compete in at least one competition per year. Special consideration will be made at the discretion of their Head Coach if a gymnast does not want to compete in their first year of participation in a competitive squad. If a gymnast chooses not to compete in at least one competition, they will not receive a level badge. They are still able to learn the skills and advance to the next level to train, but may not be able to compete at higher levels without competing at the lower ones. As they are a very important part of a gymnasts training and progression, we strongly recommend that all competitive gymnasts participate in the competitions as it helps them refine their skills, feel the pressure and excitement of competing and the pride in representing the gym club with their team. 
.Q: Can my child switch days/classes
A: Your Child can only switch the day they train on if there is availability in the same class on a different day.
If you child wishes to change their class, this will need to be approved by our head coach. Please email our club admin and an asseement can be organised for your child.
​
Q: How much does it cost to do gymnastics?
​A: Please refer to the Fees schedule on our Fees page. 
Note: A registration/insurance fee is added to your first debit for each child once per calendar year.

Q: Who do I speak to if I have a complaint?
A: If your complaint is in regards to classes or coaches please email our Head coach. However any other complaints can be sent to our Admin or President.
Q:What classes are available?
​A: We offer a wide variety of classes/programs to gymnasts ranging in all ages and abilities. We run, Mini, Kinder and Ninja gym, Gymskills and our competitive MAG and WAG squads. For more information please visit our programs page. To find out if there is space avaliable in the class visit our enrolments page.

Q: What does it mean if my child is on a waitlist?
A: This means that your child does NOT have a place in this class until admin have sent you an email offering you a place.

Q: What if my child cannot attend class?
A: If possible please email our admin so our coaches can be notified. Credit's will be given under a few circumstance which are outlined in our Jackrabbit policy. Credits will NOT be given if your child is tired or just not feeling up to training.

Q: What if my child has COVID?
A: If your child tests positive with COVID we ask that you please provide a photo of the positive test, or a screenshot of the Health department email/message that you recieve when you lodge your positive result. A credit will be applied to your Jackrabbit account once this evidence has been provided.
Q: My credit card has expired, here are my new card details. Can you update them please?
A: Admin will NOT update your billing information. You will need to log into your Jackrabbit account (link is in every email), go to billing and payments, and find saved payment methods. You will be able to edit your billing information here. If you require assistance, please arrange a time with Admin to meet in person.
 
Q: How do I find the debit days?
A:  Debit days for the term will be sent out in an email prior to start of each term. A reminder post is sent out on Facebook the day before the debit. A list of the debit days is listed in your Jackrabbit parent portal under latest announcement. If you are still unable to find the dates, please email Admin.
Q: My child says that their class is boring, can they move to another class?
A: The Head Coach will be contacted and a discussion with your child’s coach. Together they will work out what is best for your child. Sometimes certain skills need to be achieved in order to move into a more advanced class.
 
Q: What does it mean when my Jackrabbit balance shows a negative amount?
A: This means that your account is in credit that amount, meaning that is amount comes off your next debit. 
Still more questions?
If you can't find your answers on our frequently asked questions page Then don't hesitate to contact our club admin on
[email protected]
Interested in becoming a part of our club?
Flick our club admin Rachael Bassam an email to see how you can become apart of our dynamic team!
[email protected]
Link to Jack Rabbit:​​
Jackrabbit parent portal   -   https://app.jackrabbitclass.com/jr3.0/ParentPortal/Login?orgID=536906